Here are the most common frequently asked questions

• How do I order dermal fillers online from Joyfillers?

Select the fillers you need, add to card proceed to check out and do the payment after that. Once the order is confirmed then you will need to provide valid license if you are professional or registered company document if you are wholesaler.

• Are your items authentic?

Yes, we only source items from Official manufacturers and Licensed wholesalers. All available items are European Union trade channel only.

• What credit cards do you accept?

We accept both Visa and Mastercard system credit cards.

• I am private aesthetic professional. Can I order?

You should present valid doctor license. We do not accept orders from private persons.

• What is parallel imported dermal filler?

European Union supports equal price and free movement of goods among European Countries. In different market – prices are different. We get the best competitive price of items.

Shipping, Delivery & returns

• Do you offer free shipping?

We offer FREE shipping to all orders over $500.

• Which courier do you use for shipping?

It is UPS, EMS or registered mail typical. It depends on your shipping destination. Please indicate if you have specific shipment needs.

• How long does delivery take?

In Europe it is 3-4 Days, Delivery to North America or Asia it is 7-10 days.

• Can I return the items?

If we deliver wrong item, or package is damaged – please contact us and we will assist you on return.

• Re-shipping / lost parcel

If your parcel is lost and not delivered more then 4 weeks since you place the order, then please contact us. We will arrange shipping for you for free again.

• Packages which have been suspended in custom duties.

It is client obligation to know local regulations and import duties to pay. We are not responsible for that.

Assortment

• Do you have items in stock?

Most of the items we do storage in our location. If item is out of stock we typically can get them in 5 working days and ship to the client.

• Is storage safe?

We maintain the 20C temperature in our storage according Good distribution practice (GDP) recommendations.

• What is the shelf life of the products?

Normally between 12 to 24 months.